31-Day Refund Policy & Guarantee

We stand firmly behind the quality, reliability, and security of PrimeBird VPN. Every subscription purchased on our platform is backed by our hassle-free 31-Day 100% Money-Back Guarantee.

1. The 31-Day Money-Back Guarantee

If you are not completely satisfied with our service for any reason, you are entitled to claim a full refund within 31 calendar days of your initial purchase date. Whether you subscribed to the 1 Month Starter, 6 Months Semi-Annual, or 2 Years + 3 Months Ultimate Plan, your purchase is completely risk-free.

2. How Refunds Are Processed by Payment Method

Depending on how you completed your payment, refunds are handled as follows:

• Direct Bank Wire / SEPA Transfers: Refunds will be remitted back to the originating bank account IBAN. Please allow 2 to 5 business days for European and international interbank clearing.
• Cryptocurrency Payments (BTC / USDT / ETH): Crypto refunds will be sent to the customer-specified public return address in the same cryptocurrency originally sent. The refund amount is calculated based on the Euro value at the transaction time, minus unavoidable on-chain network miner fees.

3. How to Request a Refund

Claiming a refund is simple and direct:

• Send an email to support@primebird.com from the email address registered with your PrimeBird account.
• Include your Order Reference / Wire Reference or Blockchain Transaction Hash (TXID).
• State that you would like to exercise your 31-day money-back guarantee.

Our support team will acknowledge and process your request within 24 to 48 business hours.

4. Exceptions and Abuse

Accounts terminated due to willful breaches of our Acceptable Use Policy (such as engaging in DDoS attacks, malware distribution, or illicit hacking activities) are strictly ineligible for refunds.

5. Contact & Merchant Identification

For all billing, payment, and refund inquiries, please contact:

Andreas Charalambous
PrimeBird Billing Department
18 Flora Drive, M7 1TB, Salford, GB United Kingdom
Email: support@primebird.com